At KitchPal, we want every customer to be satisfied with their purchase. If for any reason you are not happy with your order, we offer a clear and fair return and refund policy.
Returns:
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Items can be returned within 14 days of delivery.
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Products must be unused, in original packaging, and in the same condition as received.
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Returns should include all accessories and manuals.
Refunds:
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Refunds are issued via the original payment method within 5–7 business days after receiving the returned item.
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Shipping costs are non-refundable unless the return is due to our error (wrong item, damaged item).
Exchanges:
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If you received a damaged or incorrect product, we will replace it at no extra cost.
How to Return an Item:
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Contact our support team at 📧 support@kitchpal.com with your order details.
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We will provide instructions for returning the item safely.
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Once received and inspected, your refund or replacement will be processed promptly.
We are committed to making your shopping experience worry-free and ensuring your satisfaction with every KitchPal purchase.